Raddison San Francisco

I recently stayed at the Raddison San Francisco (While touring the Norwegian Sun ). They were pretty booked, but still gave me a discounted rate of $129 a night (online was $179). It was an average room, nothing much to write about. I had read that they had a major renovation, but it was not evident at all. The bathroom vent did not work and there was rust and mold in the tiles behind the bath. I toured their conference center and the smell of must or mildew was so strong, I had to walk out.

One great thing was the outdoor fire pit. Several guests sat around, smoked, drank and chatted about where they were from and where they were traveling to. Several families picniced around the fire pit and played games as well.

A few days later, I received a survey in my email and I was dreadfully honest about my stay. It was average. A few hours later I received an email from Ronald Diaz, the Front Office Manager as follows:

Dear Ms. Gries,

We appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Radisson Hotel Fisherman's Wharf we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and, as a good will gesture, wish to extend a partial refund in the amount of $100.00 for your stay.

Please accept our apology and we hope to see you again when your travels bring you back to San Francisco. If you would like to discuss your experience further with me, please don't hesitate to call me at the phone number listed below.

They actually credited my card $180...I appreciate the gesture, but I could not recommend this location for a client.