I too want to praise Viking River Cruises. My loyal client had gone on line and found a great price for a Viking Cruise in Europe. The online company had put a hold on a cabin awaiting credit card payment. My Loyal Client called me and asked if I could get the same deal that he wanted to book with me. I matched it minus $40. My client after realizing that the difference was not enough to trust an online company with all the many details and services I could provide him wanted to book with me. So I called Viking River Cruises and they had to have the online company release the cabin on hold so my client could rebook through my Agency. Viking called the online company and my client and had a three way converstion.
The cabin held was the only one my client could book as the ship was completly sold out and that cabin had cleared the waitlist. I was very impressed.
P.S. The only reason he had put cabin on hold as it was the last one availible
and had been waitlist and taken from group space.
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OK to match but what's this minus $40? As I see it, our clients should be willing to pay even more than the prevailing rate for our expertise, added attention and value added amenities we all include in the packaging. If you think they won't go for it why not? Have you tried explaining the services you provide?
ReplyDeleteI tell my customers that I can easily match anything out there on the internet though I choose not to(I will make exceptions for my loyal clients on a case by case basis)as what I'm selling is a completely different product - they are paying to be on my watch list, to have access to my network of connections that typically will grant them VIP status and upgrades, referrals for their business, to get invited to all kinds of special events,for the privilege of calling me at midnight and all that other good stuff.
Velma